By Kevin Pare for KSP Technology Inc
I am very proud to announce that we have been selected as a finalist for the Regina Chamber of Commerce Paragon Awards in the Excellence in Customer Service category. A quick review of current and past finalists fills our company with pride to be among some of the best-of-the-best. It has been an honour to work with so many amazing clients over the last decade. Without all of you, we wouldn’t be being recognized by our peers for this wonderful achievement.
We started our company as a home-based business with the simple mantra that businesses deserve the functionality, stability, and productivity of their big-business counterparts. Combine that with a little blood, sweat, tears, (mine, not yours) and a sincere effort to make clients happy, our vision came to life. We have helped many SMBs, mid-market companies, non-profit organizations, and start-up companies leverage technology to achieve greater success. Being recognized for Excellence in Customer Service really stems from focusing on relationships, learning what is important to the client, and then delivering on promises. This nomination has re-affirmed the importance of “what we do” and we are thankful to be able to be apart of your success.
Congratulations and good luck to all of the finalists!
By Jaret Gillies
As our clients are well aware, I am the VoIP expert at KSP. I want to speak about the versatility of our Business Phone Networks and more specifically the ability to use a Softphone -Client for mobile use.
A Softphone-Client by definition is software that allows you to make calls over the internet, often mimicking a traditional telephony system. For our purposes we utilize it to connect to our already existing VoIP phone network using a smartphone, tablet or computer. It allows us to be away from the office, but answer our incoming calls on our mobile devises as if we were sitting at our desks. This is a benefit to our clients because it keeps our Help Desk accessible, even if we are not in the office.
Recently one of our clients traveled to Paris for business, and had a real desire to stay connected to his office while being there. In today’s business environment, owners and employees need to feel confident that they can make critical decisions while still being away from the office. He was able to connect to his KSP Business Phone Network from his iPhone over Wifi. The benefits to him were that he eliminated costly international phone charges, ability to call transfer throughout his network by using phone extensions and the anonymity it gave him by answering his phone as if he were at his desk.
Give us a call if you are interested in knowing more about VoIP or Softphone-ClientsContinue →
By Eric Hunter
Ask any of our clients who have had issues with computer viruses, not only is it a royal pain, but it also leads to employee downtime. Currently we have been testing Symantec Endpoint Software internally with great success. We hope to have it tailored to our clients’ needs very soon and deployment available in the next month. Its usability is off the charts!
The difference between standard virus protection and an endpoint manager is that it is customizable to our specific clients’ needs. It protects against zero-day attacks, malware, spyware, virus threats to emails and downloads. It has the ability to blanket protect all the users devices, whether you are using a Mac or PC…. it protects everything, file server, terminal server, iPhone, other smartphones, and tablets. This make my job easier as it allows me to be proactive not reactive when dealing with security threats and that is the key to keeping our clients happy. Another reason why I love my job!
This is what AV Test had to say about Symantec Endpoint Protection, winning the AV-Test Award for Best Performance 2013-Corporate Users
The Pro’s and Con’s of Cloud Computing
By Greg Reid for KSP Technology Inc.
The idea of cloud computing has been around since the 1950s and the infancy of the computer age. The ‘want’ has always been there for a point-to-point sharing tool but the problems have been in the bandwidth speed and availability of the internet. Step forward 60 years and the need to connect to our data is a must in our business and personal lives. Whether you are accessing your gmail and google docs, your online CRM like Salesforce, or your company’s file server remotely through a portal like Citrix. Cloud computing has revolutionized the way we live and do business.
The key to cloud computing is Virtual Machines or VMs. Developed by IBM in the 1970’s to allow administrators to build multiple environments on large mainframe computers, it wasn’t until the 1990’s that the concept launched on the internet. The ability to host more than one VM on a single server has fundamentally changed the way networks are built. By having their computing environment hosted on a VM with multiple other users VMs, it has allowed small businesses to have the same quality of products as their big business counterparts without the hardware expenditure of building out their own network. Furthermore, because the data is virtualized, in the event of a hardware failure, the environment is easily transferred to another network with little downtime, increasing the positive ROI.
Cloudy with a Chance of Rain
Dependency on the provider has become the biggest concern with cloud solutions. Users must trust in their provider that they have secured their data from intrusion and stored their data in a suitable facility. This requires the consumer to do their homework regarding the provider. Remember, you are trusting this provider with what could be sensitive and confidential data that could substantially impact your company if compromised.
Technical difficulties do occur, whether it is power or internet outages, or provider’s hardware or software malfunctions. The user must be sure again to ask the specific question of a back up plan if such problems do occur. Downtime is costly to all businesses – coming up with procedures to minimize this is very important to your technical ROI.Questions we suggest asking before signing with a provider; track record-have you had any security breaches or hardware failures that have caused any substantially downtime? Can we speak or have references from current clients? Where is my data being stored and in what kind of environment? Remember If your business is located in Canada and your data is stored in India, you are dependent on the speed of the connections from both countries. It is best to utilize a a local provider.
Bright Skies Ahead
Cost has become a key factor in businesses switching to a cloud solution. This has enabled large and small companies alike to outsource their IT needs to a managed solution provider. Small businesses can now benefit from the same infrastructure as their large business counterparts by lowering the capital cost of a developing and managing a network on their own. Large businesses also benefit by eliminating costly internal IT staff.
As your company grows and expands, scalability and availability become key components in a businesses IT infrastructure. With cloud-based solutions, memory or processing power can be added without difficulty. Because it is an internet-based solution, as long as there is a good connection, you can access your data anytime or anywhere. Mobility has become easy with cloud access being available on computers, tablets and smartphones, giving users more flexibility and collaboration with other employees.
Backup and data recovery are vital to rebuilding after an IT disaster. Most cloud solutions are built on a robust network with maximum redundancy for storing users data. Your solution will come with a team that will make sure data is stored properly and have a disaster recovery plan in place in cases of disaster.
The Time has Come
Although there are some disadvantages to the cloud solution, the best way to over come these is by doing your due diligence. The cloud will be a viable option for some businesses because it can be a cost effective and reliable solution. Asses what your business needs are, and weigh your options.
GR. 2014Continue →
By Eric Hunter
Recently KSP Technology bought a Cisco Nexus Switch for our data center. This amazing piece of hardware will allow us to give greater in office network speed. What makes this so amazing for our customers is that it offers a more robust and redundant network. It will allow faster speeds on our hosted services and allow us to re image computers at a quicker rate. Why I enjoy having this piece of hardware is because it allows us to make changes on our network quickly without downtime to our customers, making my job a little easier.Continue →